Terms of service, privacy and cookies

Terms and conditions of sale

This purchase is regulated by the Standard Sales Conditions for Consumer Purchases of Goods over the Internet, given below. Consumer purchases via the Internet are regulated primarily by the Contracts Act, the Consumer Purchases Act, the Marketing Control Act, the Cancellation Act and the E-Commerce Act, and these laws provide consumers with man- datory rights. These laws are available (in Norwegian) at www.lovdata.no. The terms of the contract are not to be understood as a limitation on legal rights, but present the parties’ most important rights and duties in regard to the purchase.

The Sales Conditions have been created and are recommended by the Norwegian Consumer Authority. For a better understanding of these Sales Conditions, see the Consumer Authority’s guidelines. or visit https://www.forbrukertilsynet.no/

Contract

The contract consists of these Sales Conditions, information given in the ordering solution, and any specially agreed conditions. In the event of a conflict between pieces of information, precedence goes to what has been specially agreed between the parties, as long as this does not conflict with mandatory legislation.In addition, the contract will be complemented by relevant statutory provisions that regulate the purchase of goods between traders and consumers.

Parties

Dealer/Seller: Keramikkfamilien AS / 9511 Alta / Org. no: 828784382

info@keramikkfamilien.no. Buyer: The person who places the order. When selling to a trader, the rules of the Purchase Act apply

Ordering

The agreement is binding on both parties when the buyer's order is received by the seller. The buyer still has the right to withdraw from the purchase in accordance with the Right of Withdrawal Act.

When Keramikkfamilien receives an order, the buyer automatically receives an order confirmation to his/her e-mail address. It is the buyer's responsibility to check that the order confirmation matches the order in terms of quantity, item type, price, etc. Goods will be supplied as per the order confirmation. If you are in disagreement with the confirmation you must advise us within seven days of the date thereof. Keramikkfamilien is not required to accept changes in order after the order confirmation is accepted and order placed.

Cancellation

After a confirmation is issued, the customer cannot cancel an order without the written consent from Keramikkfamilien. A cancellation and/or restocking charge of up to the total amount of order may be applicable on orders cancelled. Uvær reserve the right to cancel or refuse to accept an order due to erroneous information being entered on the website or supplied to us by a supplier.

Right to cancel

Unless the contract is exempt from the right to cancel, the Purchaser may cancel the order in accordance with the Cancellation Act.

The Purchaser must inform the Seller that he/she will exercise this right within 14 days after the start of the cancellation period. This time limit includes all calendar days. If the period ends on a Saturday, Sunday or public holiday, the period will be extended until the next business day.

Price

The stated price for the good and services is the total price to be paid by the Purchaser. All product prices include VAT and shipping in Norway. Memberships and services have VAT added into the total price at checkout. International shipping costs are stated and included at checkout. The buyer is responsible for any extra costs related to international fees related to customs and VAT.

Keramikkfamilien reserves the right to change prices, printing errors, changes in text, images and links on our website. Please note that colors reproduced in the online store may differ from the color the products actually have. This is due, among other things, to different color reproduction on different screens.

Delivery

Delivery of the products takes place in the way you as a customer have chosen, at the place and at the time stated on the order confirmation. Delivery dates acknowledged by Keramikkfamilien are non-binding estimates only, based upon the best available information concerning stock availability, manufacturing lead times and transport schedules. Keramikkfamilien will inform you if we are not able to meet our stated delivery date, but to the extent permitted by law, we are not responsible for any loss, compensation, costs, damages or expenses in connection with late delivery. Delivery terms will be considered as accepted by the buyer unless disagreement is notified to Uvær in writing within seven days of order placement.

Claims

All our products are carefully inspected before delivery. The buyer should also inspect carefully all items at the time of receiving the goods. Claims for damage and shortages must be notified to the seller within two days and written notification received within seven days. We cannot accept responsibility for the non-arrival of notification within the specified time. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof.

The seller may not accept claims for damage resulting from accident, alteration or misuse after delivery. Also for dissatisfaction with colour, grain, veneering or texture of wood, marble and leathers because of natural variations which the seller has no control over.

Returns Policy

Right of withdrawal means that the buyer can return the item (except for the products referred to as made to order) to the seller without reason, even if there is no defect in it and even if it has not been delivered. Custom made to order products cannot be returned/canceled after the order has been placed and accepted. Made to order consist of customized unique orders and orders that are hand-made. The buyer pays for the return delivery unless otherwise specified by the seller.

The buyer may return goods with in 14 days from the delivery date. The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used. Returns should be packaged carefully and returned to the seller address which is mentioned on the delivery invoice received. Please include a copy of your invoice. The order should be sent using an insured and recorded service, always retain proof of postage. All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 14 working days.

Delays and non-delivery: the Purchaser’s rights and time limit to make a claim

If the Seller does not deliver the good or delivers it late according to the terms of the parties’ contract, and this is not due to the Purchaser or to conditions on the part of the Purchaser, the Purchaser may, in accordance with Chapter 5 of the Consumer Purchases Act, withhold the purchase sum, demand performance of the contract, terminate the contract and/or demand compensation from the Seller, according to the relevant circumstances.

Termination

If the Seller does not deliver the good at the time set for delivery, the Purchaser shall call on the Seller to deliver within a reasonable additional time frame for performance. If the seller does not deliver the good within the additional time frame, the Purchaser may cancel the purchase.The Purchaser may however cancel the purchase immediately if the Seller refuses to deliver the good. This also applies to cases in which delivery at the agreed time was a decisive factor in the conclusion of the contract, or if the Purchaser has informed the Seller that the delivery time is a decisive factor.If the item is delivered after the additional time frame set by the consumer or after the delivery time that was a decisive factor in the conclusion of the contract, termination must be asserted within a reasonable time frame after the Purchaser was informed of the delivery.

Website

Every effort is made to ensure that this website is free from viruses, however, this cannot be guaranteed. It is your responsibility to protect the confidentially of your password and any activity that occurs on your account, Keramikkfamilien will not be liable for loss or damage which may occur if you fail to protect your password. Keramikkfamilien website may contain links to external websites that are not in any way affiliated with Keramikkfamilien. Please note that Novooi does not guarantee the accuracy or completeness of any information on these external websites.

Portrayal of Products

We endeavour to accurately depict our products, however, slight variation may occur. The reproduction of colour is as accurate as possible, but there may be colour variation dependant on the calibration of Users screens. All measurements provided are approximate.

Intellectual Property Rights

All rights, including copyright for this website, are owned or licenced to Keramikkfamilien. The website and its content, including information, text and images are protected under international copyright laws and conventions. Use is strictly prohibited without the permission of Keramikkfamilien unless for personal, non-commercial use. The User is required to comply with all copyright laws when using the website. Keramikkfamilien grants the User no rights to any intellectual property rights. These terms and conditions of use are governed by Norwegian law. All rights reserved.

Conflict resolution

The parties shall endeavor to resolve any disputes amicably. If this does not succeed, you can bring the case to the Consumer Council near where you live. All disputes shall be resolved in accordance with Norwegian law. Claims must be directed to the Seller within a reasonable time frame. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Council of Norway for mediation. The Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no

Privacy Statement

Keramikkfamilien respects your privacy rights and recognises the importance of protecting the information we collect about you. Therefore, we have adopted a Privacy Policy that informs how we collect, store and use the information that you provide us with. We only use this information lawfully and in accordance with the Data Protection Act 1998. By using this website you acknowledge that you have been informed that we collect, use and disclose your personal information in accordance with this Policy. This Policy should be read in association with the Terms and Conditions of use of the website. If you have any questions regarding this Policy, please contact us.

Contact info

e-mail: heia@keramikkfamilien.com

Privacy and cookies.

Webshop provider: www.wix.com

You will find more about webshop providers privacy policy by the link:

https://no.wix.com/about/privacy#:~:text=Protecting%20Rights%20and%20Safety%3A%20Wix,general%20public%2C%20with%20or%20without

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

The personal information we collect and why we collect it

Uvær only collects personal information from our online visitors on a voluntary basis. To complete a purchase on uvær.shop we need your name, address, mobile number and e-mail. This is necessary to be able to send your order to the correct delivery address, keep up to date with the order movements and contact you if necessary.

We are required to store order information in connection with accounting, fee handling and any warranty / return shopping. This history is deleted after ten years. We also store the IP address used when ordering for security reasons.

Your personal details are also stored in our customer register when you sign up for our newsletter. You will then receive information from us by email about our services and / or other relevant news. If you no longer wish to receive our newsletter, you can send us an email and we will delete you from the subscription. You can also unsubscribe at any time through a link found at the bottom of all our newsletters.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Wix and google ads.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

Children`s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Your rights regarding information we have about you

You have the right to access your personal information that Keramikkfamilien has registered in accordance with applicable law. You may also, at any time, ask us to delete or correct your personal information, provided that we are not obliged to store this in accordance with applicable law or other obligations we have. Information must be disclosed / transferred in a secure manner. You have the right to complain to the Norwegian Data Protection Authority if you experience that your personal data is not processed in accordance with this declaration.

Archiving of personal information

The Accounting Act requires us to store transaction data for 5 years, but in order to safeguard customers 'rights in connection with guarantees and complaints in accordance with the Consumer Purchases Act, the Purchases Act and Keramikkfamiliens's terms of sale, we store purchase history for 10 years.

How this information may be used

Your information is primarily addressed in our internal system, but may also be processed by external partners such as delivery and payment partners.

Delivery partners:

We provide personal information that is necessary for our delivery partners to be able to deliver the goods to you. The information shared with the carriers is name, address, telephone number and e-mail. Pursuant to section 28 of the Personal Data Act, information that is no longer necessary for the purpose for which it is stored shall be deleted.

Payment partners

All systems that process personal data related to the payment of orders are strictly limited to employees who perform necessary tasks related to the order. Card numbers are not stored beyond what is necessary to ensure efficient handling of any problems with debiting, cancellation of reservation and crediting. It is not possible for Keramikkfamilien.as to see your entire card number in any of our systems after the purchase has been completed. Card information will be shared with our payment providers for cards and processed in accordance with to their regulations covered by the European regulations on electronic communications.

Data Analytics

We can share your non-identifiable information with relevant data and analysis engineers. This can mainly include platforms like Facebook, Google and other marketing partners. Your data remains anonymous and cannot be linked to you as an individual unless you specifically consent to this use.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

A cookie is a small text file that is stored on your device (computer, smartphone or tablet, etc.). The cookie is stored in connection with the files used by the device's browser (eg Safari, Firefox, Internet Explorer, Chrome, etc.). A cookie is completely passive and contains no software, virus or spyware. There are two types of cookies, service and session cookies. One is stored for a longer period, while the other is deleted as soon as you close the browser. Technically, only the server that sent the cookie has access to the information stored, the next time the user returns to a website that is connected to the server. You can at any time choose to delete cookies in your browser, or make your own settings so that you either have to approve before new cookies are stored on your computer or only accept cookies from selected websites. If you either choose to only approve certain websites or block cookies completely, you must be aware that this will mean that where cookies cannot be stored, the websites will not always function optimally.

Analysis

At keramikkfamilien.com will use Google Analytics to collect anonymous information about visitors for analysis. This is a very common analysis tool for analyzing user behavior on a site. Google Analytics is a Google service that allows you to see the number of visitors, pageviews, traffic sources, length of visit, geographic location, and more. This is information we collect to make our web pages better and easier to use. In the analysis context, statistics such as pageviews and other relevant information can be shared with our collaborators. This data is anonymous and cannot be linked to you as an individual.

Embedded content from other websites

Our website may contain links to other websites. These websites have their own privacy statements that describe how personal information is collected and processed. If you provide personal information to such a third party website, the processing will be subject to this website's privacy statement. Keramikkfamilien AS does not take responsibility for such third party websites or how they process your personal information. We therefore recommend that you familiarize yourself with the privacy statement and terms of use for such third-party websites when you visit and use these websites.

Marketing

We want our marketing to be experienced as relevant and valuable to you at all times, therefore the content will most often be tailored to you. We work with selected partners to achieve a good solution related to marketing in social channels such as facebook, instagram and google. We and our partners track ads to know which ad you have seen online and which products you have seen with us. With this we can adapt the store to your interests, and show you relevant ads at the next opportunity.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.